| Core functionality |
Invoice processing, approval workflows, payment automation, compliance tools and reporting, all present rather than partial. |
Does it cover your whole process end to end, or only the part you find most painful today? |
| Business size and complexity |
A track record at the invoice volumes and entity structures the tool claims to serve. |
Does it handle your monthly invoice volume and your number of legal entities without custom work? |
| Integration |
Native integration with widely used accounting systems, and the ability to scale to multi-entity or global operations. |
Is the connection native or through middleware, and do approvers need a paid licence in your accounting system? |
| Customisation |
Configurable workflows, approval routing and user permissions rather than fixed templates. |
Can approval rules match your real authority limits by category, value band and entity? |
| Pricing transparency |
Clear, scalable pricing published or explained, whether subscription, per transaction, tiered or per organisation. |
What happens at double your current volume, are extra entities charged separately, and do approvers count as billable users? |
| Usability |
An intuitive interface, mobile access, customisable dashboards and straightforward navigation. |
Can a budget holder outside finance approve an invoice without training or a manual? |
| Security and compliance |
Certification such as SOC 2 or ISO 27001, full audit trails and role-based access controls. |
Does the approval record survive independently of your accounting system, and who can change supplier bank details? |
| Reporting and analytics |
Real-time spend reporting and dashboards, not just exports. |
Can you see committed spend before the invoice arrives, or only after it lands? |
| Customer ratings and reviews |
Verified reviews on G2, Capterra and Trustpilot showing specific outcomes rather than general praise. |
What do reviewers in your sector and size band say, rather than what the average score is? |
| Support and onboarding |
Support across multiple channels plus onboarding resources for a self-serve start. |
Do the published support hours actually cover your working day and your timezone? |
| Demonstrated ROI |
Measurable outcomes the vendor can evidence, such as lower processing cost per invoice or captured early-payment discounts. |
Where does the saving come from in your process specifically, and who currently spends that time? |
| Industry experience |
A track record in industries where AP automation changes outcomes, including healthcare, manufacturing, retail, nonprofits and construction. |
Does it handle the approval layers and purchase order discipline your sector actually requires? |